INFINITY

IMPACTFUL

HOTEL MEMBERSHIP

MANAGEMENT

Beyond basic administrative duties, we deliver excellent service and value to improve customer loyalty and business efficiency.

SERVICES

Paid Membership Service Operation

Services

  • Membership recruitment & promotion
  • Membership registration & Renewal
  • Managing membership card & brochure
  • Developing and operating mobile membership application
  • Handling customer requirements
  • Sales performance management
  • Operating personnel
  • Customer information management

Services

  • Membership recruitment & promotion
  • Membership registration & Renewal
  • Managing membership card & brochure
  • Developing and operating mobile membership application
  • Handling customer requirements
  • Sales performance management
  • Operating personnel
  • Customer information management

Services

  • Membership recruitment & promotion
  • Membership registration & Renewal
  • Managing membership card & brochure
  • Developing and operating mobile membership application
  • Handling customer requirements
  • Sales performance management
  • Operating personnel
  • Customer information management

FEATURES

Commited to Giving you True Value

We work with several leading hotels in South Korea, operating their paid membership services. Not only are we able to effectively respond to a wide range of customer needs, but we also analyze your target market and visitors using scientific methods.

  • Effective Communication Strategies
    Continuous communication with hotel and customers
  • Professional Service Operations
    Maintaining and developing service quality for better membership management
  • Enhancing Membership Value
    Providing specialized services for members and effective complaints Management
  • Increasing the Effect of Word-of-Mouth
    Encouraging customers to visit hotels by providing relational benefits
  • Providing Market and Customer Analysis
    Supporting hotels to develop marketing plans and services

PERFORMANCE

Providing You with Quality, Competitive Services

OUR HISTORY

Since 2004, we have managed about 222,000 members from 9 major hotels.

For 17 years, we have provided a superior quality hotel membership service for major hotels.
We are improving our service quality through regular customer and partner feedback analysis.

PARTNERS

We are currently working with 5 major hotels in South Korea

+ Grand Hilton Seoul (Mar. 2015-Mar.2018); Ambassador Seoul (Apr.2009-Mar.2016); Imperial Palace Seoul (Dec.2008-Nov.2009); Mayfield Seoul (Nov. 2007-Dec. 2008)

EXECUTIVE TEAM

Led by Highly Experienced Hospitality Professionals

CEO

Chief Executive Officer

Dr. Young Sub Lee

Young Sub is a passionate and devoted leader. Since founding Infinity Consulting Inc in 2001, Young Sub has successfully managed the hotel membership programs in 9 luxury hotels in Seoul. He is an expert in developing hotel membership program and branding strategy. He is also an author of 4 internationally-recognized academic articles on hotel membership and 3 books on psychology.

CONTACT

Come Visit Us

Address
(D-Dong, 2607-Ho), 205, Hangang-daero, Yongsan-gu, Seoul, South Korea
Tel
+82-2-455-0982
Fax
+82-8-455-0926
Email
info@hotelplus.co.kr

Ready to Start your Membership Service?